Overview
About ServiceNow
ServiceNow Now Assist embeds generative AI across IT, HR, and customer workflows with Vancouver platform's agentic automation capabilities.
Tasks
What This Agent Can Do
ITSM, HR, CSM workflow automation
Now Assist generative AI
Virtual agent orchestration
Cross-department process mining
Enterprise governance platform
Workflow
How This Agent Works
Step 1: Request Intake
Portal, email, or voice submission.
Step 2: AI Classification
Now Assist categorizes and prioritizes.
Step 3: Automated Resolution
Virtual agent handles routine cases.
Step 4: Orchestrated Escalation
Routes complex cases with full context.